The Banana Boat company has been having many difficulties with their online reputation management lately since one complaint after another arises. There has been quite a few complaints in the last few months regarding their sunscreen and how when exposed to sun, burns occur on ones skin. The company suggests that this irritation could be just an allergic reaction. Blisters started to pop up says Rebecca Cannon earlier this month as her 14-month old daughter Kyla got burned after wearing Banana Boat Kids APF50 in the aerosol can. Her daughter was taken to the doctor and got diagnosed with a second-degree burn. Earlier this year, Australians have also complained about getting burned after using their products and being exposed to the sun. another mother had a problem with the same Banana Boat Kids sunscreen where her son wasn’t able to move properly for days and has been in agony.
The Banana Boat Sun Care Canada told CBC News that they are aware of its public discussions regarding burn issues with its products. What they have to say is they would like to reassure families that all Banana Boat products undergo rigorous testing to ensure safety and quality before they are placed in the market. Its products also fall within a neutral PH range and cannot cause chemical burns. They suggest that a bad skin reaction such as blisters may be caused by sensitivity in an ingredient in the sunscreen and can be triggered by sun exposure. Health Canada says that to date, it has received nine reports involving Banana Boat products and three of these complaints had involved burn-related incidents. Back in 2012 the company had recalled some of its spray sunscreen since they posed a fire risk if a user was exposed to an open flame or spark before the product had dried.